One Year Product Warranty

Cow & Cartridge One-Year Product Warranty

At Cow & Cartridge, we take pride in the quality and durability of our products. We believe that great craftsmanship and reliability should come as standard, which is why we are pleased to offer a one-year product warranty on all our items. This warranty ensures peace of mind by covering any manufacturing defects and workmanship issues that may arise within the first year of purchase.

What’s Covered

Our one-year warranty covers:

  • Manufacturing Defects – If your product has a fault due to an issue in the manufacturing process, such as stitching errors, incorrect assembly, or material defects, we will repair or replace it.
  • Faulty Materials or Workmanship – If your item experiences issues due to poor-quality materials or craftsmanship, such as a zip breaking under normal use, loose seams, or defective hardware (e.g., buttons, clasps, or buckles), we will ensure a suitable resolution.
  • Malfunctions Under Normal Use – If your product fails to function as intended due to a flaw in the materials or production (e.g., a strap detaching without excessive force, a product warping unexpectedly), we will provide a repair, replacement, or refund.

If you experience any of these issues within the warranty period, we will provide a repair, replacement, or refund, at our discretion.

What’s Not Covered

While our products are designed to last, this warranty does not cover:

  • General wear and tear from regular use
  • Accidental damage (e.g., drops, spills, misuse)
  • Damage due to improper handling or failure to follow care instructions
  • Modifications or alterations made by the user
  • Damage caused by external factors such as extreme weather, fire, or theft

How to Make a Warranty Claim

If you believe your product has developed a fault covered by our warranty, follow these simple steps:

  1. Contact Us – Email our customer service team at hello@cowandcartridge.co.uk with the following details:
  • Your Order Number
  • A Description of the Issue (including when and how it occurred)
  • Photos or Videos Showing the Problem
  1. Assessment – Our team will assess the issue and determine whether it is covered under our warranty policy.
  2. Resolution – If approved, we will arrange for a repair, replacement, or refund.

Additional Information

  • Proof of purchase is required for all claims.
  • The warranty is valid from the original date of purchase and is non-transferable.
  • If the exact item is no longer available, a comparable replacement may be provided.

We are committed to ensuring you have the best experience with our products. If you have any questions about this warranty or need assistance with a claim, don’t hesitate to reach out.

Thank you for choosing Cow & Cartridge – quality you can trust.